RajaZeus Privacy Policy

Introduction and Scope

This Privacy Policy applies to personal data processed through the RajaZeus website, mobile-compatible interface, sportsbook, live casino, account dashboard, customer support channels, promotional systems, and payment services. It covers information provided directly by you, information generated through your use of RajaZeus, and information received from authorised service providers.

For the purposes of this policy, “personal data” means information that identifies you or can reasonably be connected with you. “Processing” includes collecting, recording, organising, analysing, storing, sharing, restricting, and deleting information. RajaZeus acts as the party responsible for determining why and how personal data is processed within its platform.

RajaZeus is intended for adults aged 21 and above. The service is not directed at minors, and RajaZeus does not knowingly permit a person below 21 to register or gamble. Where information indicates that an account may belong to an underage person, RajaZeus may suspend the account and begin an age-verification review.

Personal Data We Collect

Depending on how you interact with RajaZeus, we may collect the following categories of information:

• Identity information: full name, date of birth, nationality, identity document details, photographs, and verification results.
• Contact information: residential address, email address, mobile number, and communication preferences.
• Account information: username, encrypted password data, security settings, account status, login history, and support notes.
• Financial information: deposit and withdrawal records, payment method, account-holder name, partial payment identifiers, MYR balance, transaction status, and source-of-funds information where required.
• Gaming information: sportsbook selections, EPL and Liga Super Malaysia wagers, UFC betting history, live casino activity, stakes, winnings, losses, bonus use, session duration, and responsible gambling settings.
• Technical information: IP address, browser, operating system, device type, approximate location, language, time zone, cookie identifiers, and security logs.
• Communication information: messages sent to RajaZeus support, complaint records, feedback, and records needed to resolve account or payment issues.

RajaZeus asks that you provide accurate information and keep it current. If details associated with Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, or an e-wallet change, you should update your RajaZeus account before requesting a withdrawal.

How Information Is Collected

RajaZeus collects information when you register, verify your identity, place a bet, play a casino game, claim a promotion, set a deposit limit, contact support, or complete a transaction. Information is also generated automatically when you sign in, navigate the platform, or use security features.

Authorised payment and identity-verification providers may send RajaZeus transaction confirmations, verification outcomes, risk indicators, or account-matching results. For example, a Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX transaction may generate a reference, status, amount, and account-holder confirmation. RajaZeus does not require your online banking password and will never ask you to disclose it.

RajaZeus may also obtain information from fraud-prevention services, game integrity providers, and publicly available sources where this is necessary to verify identity, investigate suspected abuse, comply with legal duties, or protect players.

Purposes of Data Processing

RajaZeus processes personal data for legitimate and defined operational purposes, including:

• creating and administering your RajaZeus account;
• confirming that you are aged 21 or above and completing KYC checks;
• accepting sports bets, operating casino games, calculating results, and crediting winnings;
• processing deposits and withdrawals in MYR through available banking and e-wallet channels;
• protecting RajaZeus and its players against fraud, collusion, account takeover, bonus abuse, and money laundering;
• maintaining self-exclusion records, deposit limits, cooling-off periods, and responsible gambling controls;
• answering enquiries, investigating complaints, and resolving disputed transactions;
• testing performance, correcting technical faults, and improving accessibility on Malaysian mobile networks;
• meeting applicable legal, licensing, accounting, audit, and regulatory obligations; and
• sending service notices and, where permitted, relevant promotional communications based on your preferences.

Legal and Operational Grounds

RajaZeus processes information where it is necessary to perform the agreement between you and RajaZeus, such as opening your account, accepting wagers, settling results, and processing payments. Certain processing is necessary for legitimate interests, including platform security, service improvement, fraud prevention, customer support, and protection of legal rights.

RajaZeus also processes information to comply with legal and international licensing requirements. These requirements may include age verification, KYC, anti-money-laundering controls, transaction monitoring, responsible gambling measures, record retention, and responses to valid legal requests.

Where consent is the appropriate basis, RajaZeus will request it clearly. You may withdraw consent for optional processing, such as selected marketing communications, without affecting processing already completed. Withdrawal of consent does not override processing that RajaZeus must continue for contractual, security, or legal reasons.

Payment and Verification Data

RajaZeus supports payment methods familiar to Malaysian players, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong. When you use one of these methods, RajaZeus may process your name, transaction amount, payment reference, status, time, and limited account-identifying information. Full card or banking credentials may be handled directly by an authorised payment provider rather than stored by RajaZeus.

RajaZeus may compare the name on a payment method with the verified name on your account. Third-party deposits and withdrawals are generally not permitted because they increase fraud and financial-crime risk. Additional evidence may be requested if a transaction is unusual, exceeds an internal threshold, or cannot be matched confidently.

Cryptocurrency transactions may involve wallet addresses, transaction hashes, blockchain confirmations, and MYR-equivalent values. Public blockchain records cannot ordinarily be altered or erased by RajaZeus. You should verify all recipient information before authorising a digital-asset transaction.

Cookies and Similar Technologies

RajaZeus uses cookies and comparable technologies to keep you signed in, remember preferences, protect sessions, understand platform performance, and identify suspicious activity. Necessary cookies support essential functions and may not be disabled through ordinary preference controls without affecting service availability.

Analytics information helps RajaZeus understand whether pages load correctly, which device types are commonly used, and where navigation can be improved. Preference technologies may remember your language, odds format, and display choices. Security technologies help detect repeated failed logins, unusual device changes, and automated activity.

You may adjust browser settings to delete or block cookies. Doing so may prevent parts of RajaZeus from functioning correctly, including account login, live betting updates, MYR cashier features, and responsible gambling settings.

Sharing and Disclosure

RajaZeus does not sell personal data. Information may be shared only where reasonably necessary with carefully selected categories of recipients, including payment processors, identity-verification providers, hosting and security suppliers, game and sportsbook integrity partners, customer support systems, professional advisers, auditors, and licensing authorities.

Each provider receives only the information reasonably required for its assigned function and is expected to apply confidentiality and security safeguards. RajaZeus may also disclose information when required by a valid court order, legal obligation, regulatory request, or investigation into fraud, money laundering, match manipulation, or threats to player safety.

If the RajaZeus business undergoes a merger, restructuring, financing, or transfer of assets, relevant information may be disclosed to professional advisers and the proposed recipient under appropriate confidentiality controls. Players will be informed where a change materially affects this Privacy Policy.

International Data Transfers

Because RajaZeus operates under an international gaming structure, personal data may be processed outside Malaysia. Service providers supporting hosting, identity verification, game delivery, security, or customer care may operate in different jurisdictions. Privacy laws in those locations may differ from Malaysian standards.

Where information is transferred internationally, RajaZeus uses reasonable contractual, organisational, and technical safeguards appropriate to the nature of the data and the service. These controls may include confidentiality clauses, restricted access, encrypted transmission, data minimisation, audit rights, and vendor security reviews.

Data Security

RajaZeus applies layered safeguards designed to preserve confidentiality, integrity, and availability. Measures may include encrypted web connections, access permissions, password protection, logging, network monitoring, backup procedures, staff confidentiality requirements, and reviews of suspicious account behaviour.

No online service can guarantee absolute security. You are responsible for choosing a strong, unique password and keeping your login details private. Do not share one-time codes, passwords, banking credentials, or identity documents through unverified channels. RajaZeus will not ask for your account password by email.

If you believe your RajaZeus account has been compromised, stop using it and contact support promptly at [email protected]. RajaZeus may temporarily restrict access or withdrawals while the issue is investigated and your identity is confirmed.

Data Retention

RajaZeus retains personal data for as long as your account remains active and afterwards for periods reasonably required by contractual, licensing, security, tax, accounting, dispute-resolution, anti-money-laundering, and responsible gambling obligations. Retention periods vary according to the type of information and the reason it is held.

Closing your account does not necessarily result in immediate deletion. RajaZeus may need to preserve transaction histories, KYC records, complaints, self-exclusion records, security evidence, and betting outcomes. Self-exclusion information may be retained to help prevent a restricted player from opening a replacement account.

When information is no longer required, RajaZeus will delete it, anonymise it, or place it beyond ordinary operational use in accordance with internal retention procedures.

Your Privacy Rights

Subject to applicable law, identity verification, and legitimate operational restrictions, you may ask RajaZeus to take action regarding your personal data. A request should clearly explain the information or account involved. RajaZeus may request proof of identity before releasing information or making material changes.

RajaZeus aims to respond within a reasonable period. Complex requests, repeated requests, legal disputes, or requests involving large volumes of records may require additional time. A request may be limited or refused where disclosure would adversely affect another person, expose security controls, interfere with fraud prevention, or conflict with a lawful retention obligation.

Marketing Communications

RajaZeus may send information about sportsbook markets, live casino features, service updates, or available promotions where permitted and consistent with your preferences. Marketing decisions may consider broad factors such as account activity or preferred product category, but RajaZeus does not sell your profile to outside advertisers.

You may change optional marketing preferences through available account settings or by contacting RajaZeus support. Service and security communications cannot always be disabled because they may concern password changes, payment status, policy updates, account restrictions, or responsible gambling controls.

Automated Checks and Risk Decisions

RajaZeus may use automated tools to flag unusual deposits, repeated login failures, device changes, bonus patterns, payment mismatches, suspected account sharing, or behaviour associated with fraud and harmful gambling. A flag does not necessarily establish wrongdoing; it may result in a manual review or a request for additional documentation.

Temporary restrictions may be applied where necessary to protect the account, other players, or the platform while a review takes place. You may contact RajaZeus support to request clarification or provide information relevant to a decision, subject to security and fraud-prevention limitations.

Underage Use and Responsible Gambling

RajaZeus is strictly limited to players aged 21 and above. RajaZeus may use identity documents, account details, payment information, and verification services to confirm age. Any account believed to involve an underage person may be suspended, investigated, and closed in accordance with the Terms & Conditions.

Information about deposit limits, cooling-off periods, self-exclusion, and responsible gambling interactions is treated as confidential account data. RajaZeus may retain such records after account closure to apply restrictions effectively and support player protection. Details about available safeguards can be found on the Responsible Gambling page.

Policy Updates

RajaZeus may update this Privacy Policy when services, technologies, payment options, legal obligations, or licensing requirements change. The revised policy will be published on this page with an updated effective date. Where a change materially affects player rights or how important information is used, RajaZeus may provide an additional account notice.

Continued use of RajaZeus after an updated policy takes effect means that the revised terms of processing apply to subsequent use. You should review this page periodically, particularly before providing new information or using a newly introduced service.

Contact Us

Questions, correction requests, privacy complaints, and requests to exercise applicable data rights may be sent to the RajaZeus privacy and support team. Please provide enough detail to identify the relevant account and describe your request, but do not include your password, full banking credentials, or one-time security codes.

Email: [email protected]
Support availability: 24 hours a day, seven days a week
Preferred language: English

RajaZeus will review the request, verify your identity where necessary, and respond within a reasonable period. If a privacy concern also involves account access, payments, responsible gambling, or a disputed bet, the relevant RajaZeus team may assist with the investigation.